5 Must Have Features of a Telephone System

Reliable and versatile communication is at the center of every present day business infrastructure. As such, a telephone system is amongst the essential tools of communication for any company. The key features of modern day telephone systems are very useful tools that enhance the productivity of any enterprise.

 

This system at Polycom Phones Dubai offers automatic call forwarding services that redirect any incoming calls to a different alternative number. This alternative number could be your off-site phone, your cell phone, or a colleague's phone number. When this service is correctly activated, it becomes possible to pick calls regardless of the geographical locations you are in. Whether your workers are on holiday, traveling, or working from somewhere else, they can still answer any phone calls that come through.

 

There is an auto-attendant feature that allows you to record various voice menus that provide the caller with different options that they can direct their calls. The caller is allowed to use a touch-tone that enables them to select the particular person or department that they may require speaking to. This ensures that all the calls that are made to your company are focused on the most appropriate department or part of your company that handles the various concerns asked.

 

Conference call features allow you to speak to several individuals at the same time as well. Moreover, present day telephone systems allow this to be easily and quickly set up. The IP Phone System Dubai makes it possible to keep in touch with many customers at the same time. Incoming calls are efficiently handled.

 

Modern day telephone systems allow the caller to listen to some pre-recorded sales messages or even music while they are waiting to speak to a member of your company. Apart from just getting your customer satisfied, these services get them interested in a new service or product.

 

Voice mail services allow response to customer needs during out of office hours. This allows you to be able to follow up any calls that were made when you were out of office. From here, you can set up group voicemails for different departments so that everyone gets their respective messages.

 

These telephone systems offer recording and monitoring services. These functions can aid you in tracking down your workers' work rates, examine the service levels of your customers, and consider any complaints that are made by clients over the phone. When you have these recordings, you can be able to train new personnel effectively, monitor how many outgoing calls are made by your workers, and monitor how many incoming calls your company receives daily.